FLORAL PRINT SPLIT BACK SLEEVELESS TOP IN NAVY BLUE

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FREE Shipping – 16 to 21 Days

We know how important it is to you to receive your items in good condition and within the delivery period promised. We use a few couriers to help us to deliver your items to you quickly and efficiently.

Your package will normally arrive within 16 to 21 working days. We offer free shipping for all orders, no matter the value.

If for any reason the package is lost in transit or undelivered we will issue you with a full refund. You may also cancel your order for a full refund prior to dispatch.

Re-stocking Charge of Rs.500

Delivery typically takes 16 to 21 days from the date or order.

Once an order has been dispatched, a cancellation or return will be subject to a Rs. 500 re-stocking charge which will be deducted from your refund.

Cancellations

Pilot London retains the right to cancel an order without giving a reason where the order cannot be processed as placed. We will ensure that you are notified and issued a full refund on a timely basis in this circumstance.

We hope you love your ordered items, but in case you need to return or exchange we offer a straight-forward and hassle-free returns policy. You can return items within 15 days from the date of delivery for a refund or exchange.

Once we have quality-checked the returned item(s), in the case of card or net banking payments the refund amount will be credited to your original order payment method or in the case of Cash on Delivery payments, a bank transfer or cheque.

You may choose instead to receive a coupon-code to the value of the refund amount to spend on a future purchase at PilotLondon.com for all payment types.

Refunds will typically be issued within 5 working days of receiving your returned item. Once we have confirmed that your refund has been approved it can take a seven to ten days for the payment to be received or credited to your payment method. Please allow for this period after our confirmation for the refund to arrive.

To arrange a return or exchange, please call our Customer Services team (Working Hours: Monday to Friday 9am to 5pm) on +91-819-302-2225 or email us at info@pilotlondon.com

Points to remember

You have 15 calendar days to return / exchange from the date of delivery of the product.

Fill in the returns form enclosed with your order to allow us to efficiently process your return.

Items should be returned according to these conditions: items should be returned unworn, unused, unwashed, without make-up or other marks nor smelling of perfume, deodorant or other scents. They should be returned with their original packaging with tags still attached and with a complete returns form. Returns of items without tags attached may be refused, or an administrative charge to replace them may de deducted from your refund amount.

Damaged / faulty items or Wrong Item Received

In the unlikely case you that you receive a damaged/faulty item or an item which is different to that which you ordered, please notify us within 24 hours of delivery by email or phone. We may request you email us a photo.

Self-Shipping Returns

You may choose to self-ship returned items to us. Please ensure that you first call or email us to arrange the return. After we have agreed the return you should send the self-ship return item to us within two days. It is your responsibility to ensure that items are packaged for return securely and safest to prevent loss, damage or soiling during return transit to us. For self shipped returns ensure your item is sent via a reliable courier and that you retain proof of sending the package to us.

In some cases you may be required to self-ship your return where collection by our courier is not possible.

We will credit you with a Rs.100 coupon code towards your return shipping costs for self-shipped returns.

Notification of Return Status

On receipt of your product back to us we will quality-check the items and review the return to ensure it meets the conditions of this policy. We’ll notify you within 3-5 business days of receipt of the return.

If the return meets our conditions in this policy and the Terms and Conditions we’ll process the refund. You’ll receive an email notification of the successful return and refund/exchange.

If the return does not meet these conditions and the Terms and Conditions, it will not be accepted and will be returned to you at your expense without reimbursement.

Non-returnable Product Categories

Certain items may not be returnable for hygeine or other reasons. These include under/inner-wear, swimwear, shapewear, lingerie, accessories, beauty products/ cosmetics and items offered for free in promotions.

How to return

Return collection via our courier:

After you have contacted us to return or exchange, we will arrange for our courier to visit your shipping address to collect the return item(s). If our courier does not service your shipping address for collections, we will require you to self-ship the item (see below).

Self-ship:

If our courier does not collect from your pin code you will have to ship the return item(s) to our returns department. We reimburse a value of Rs.100 towards your cost of shipping to us in the form of a coupon code for use at PilotLondon.com (subject to our returns quality-check).

The return address for self-shipped returns is:

Returns Department
PilotLondon.com
M-10 Chandralok
101 Rajpur Road
Dehradun UK 248001

Please be sure to include a completed returns form.

For Cash On Delivery refunds by bank transfer, we require the following additional information:

The Bank Account Number

IFSC Code

Account Holder’s Name

Bank Branch

Bank Name

Please note that we cannot process bank transfer refunds to third party accounts: the name of your order and bank account must match!

We reserve the right to change this policy at any time and without prior notice. Any changes will be published to this page.