My Bag

Close

Frequently Asked Questions

My Account

1. Do I have to register an account to make a purchase at PilotLondon.com?
2. 
How do I register?

3. What information do I need to provide for Registration?
4. What is your Privacy and Security policy?

5. Is registration free?
6. What do I do if I forget my Registration password?

7. Can I change my personal information?
8. How do I contact PilotLondon.com?

Products

9. What products do you sell?
10. What size should I order?
11. Are there maximum order quantities?

Payment

12. How do I make a payment?

13. I suspect that my credit or debit card information has been stolen whilst making a payment online?

Cancellations/Returns/Refund

14.How do I cancel my order?

15. How can I change the shipping address of an order? 
16. How do I make a return?

Shipping

17. Which countries do you deliver to?
18. What if I am not at the address when the courier attempts to make delivery?
19. What should I do if my package is open or damaged on delivery?
20. In a single order can I use multiple delivery addresses?
21. What does shipping cost?
22. How can I track my package in transit?
23. How long does delivery take?
24. You made a mistake - I received a different item from the one that I ordered - what should I do?

 

 

1. Do I have to register an account to make a purchase at PilotLondon.com?

Yes

2. How do I register?

You can register either before making a purchase on our accounts page. Alternatively you will be asked to set a password for an account at the time of checking out to make your first purchase on PilotLondon.com

3. What information do I need to provide for Registration?

We require your email address and telephone number for registration.

4. What is your Privacy and Security policy?

We take your privacy and security very seriously. Please see our Privacy Policy to know more.

5. Is registration free?

Yes, registration is quick, easy and free!

6. What do I do if I forget my Registration password?

Click on Forgot Password below the login on the accounts page to receive an email with a link to reset your password.

7. Can I change my personal information?

Yes, you can log into the “My Account” section at any time to update your information.

8. How do I contact PilotLondon.com?

There are a few ways you can reach us:

Send us a message through the Contact Us page.
Send us an email to info@pilotlondon.com
You can contact us by telephone on +91-819-302-2225 (Working Hours: Monday to Friday 9am to 5pm) 

9. What products do you sell?

PilotLondon.com sells Pilot-branded clothing, shoes and women. We may also feature from time to time selected other brands which fit with our product collections and offer the same quality, value and styles of our Pilot-branded products.

10. What size should I order?

Please see the Size Guide. You can convert your measurements into UK or European sizes. If you are still unsure then please Contact Us.

11. Are there maximum order quantities?

There is no limit, however for security purposes we confirm each order via email or telephone before dispatch.

12. How do I make a payment?

We accept MasterCard and Visa debit and credit cards, Net Banking and Citrus Payments account payments. See our Payments and Security page for further information.

13. I suspect that my credit or debit card information has been stolen whilst making a payment online?

Our payments are processed by the highest-tier payment processing partner and we do not collect or store your card details at any stage. If you have any concerns that your card details have been stolen contact your card issuer such as your bank immediately.

14. How do I cancel my order?

You can cancel your order up to 48 hours of placing it/as this will be prior to shipping.  Please contact us as soon as possible.  If your order has already been dispatched, we will be able to cancel the order, however we will deduct a restocking charge of Rs.500 from any refund due.

15. How can I change the shipping address of an order?

The shipping address can be changed up to 7 days after the order date.

16. How do I make a return?

Please see our Returns Policy

17. Which countries do you deliver to?

We currently deliver only to India.

Pilot-branded products are sold in other countries on other-country websites - see PilotFashion.com

18. What if I am not at the address when the courier attempts to make delivery?

Our couriers will generally attempt to make delivery three times before the package is returned to sender.  In this case we will contact you to ask whether you would like us to ship the package out to you again or cancel the order which may result in additional charges.

19. What should I do if my package is open or damaged on delivery?

You should refuse to accept damaged, opened or otherwise tampered-with packages from the delivery courier. Please then contact us immediately to advise us of the circumstances. In such cases we will investigate and then attempt to redeliver your ordered items to you.

20. In a single order can I use multiple delivery addresses?

No, we can only accept one delivery address per order placed. If you wish to place orders for items to more than one delivery address, please place an order for each delivery address.

21. What does shipping cost?

We offer FREE shipping inclusive of all international shipping and costs.  Please see our Shipping policy for further information.

22. How can I track my package in transit?

Your order status can be reviewed at any time in the My Account section of the website. Once your package has arrived in India and has been dispatched for domestic delivery, the courier and tracking reference will be updated to your account.  You can then track its progress on the Indian courier’s tracking service website.

23. How long does delivery take?

Most orders are delivered within 16 to 21 days.

24. You made a mistake - I received a different item from the one that I ordered - what should I do?

We do our best to avoid mistakes but occasionally they do happen. Please contact us within 24 hours of the arrival of your delivery to report that we have sent the wrong item(s) to you and we will arrange for the mistake to be rectified.